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Robert Tudisco, MBA

aka The Process and Operational Efficiency Guy!

About

  • Name: Robert Tudisco, MBA
  • Email: N/A for Non-Associates, see Contact page.
  • Phone: N/A for Non-Associates, see Contact page.
  • Date of birth: 9-18
  • Address: N/A for Non-Associates, see Contact page.
  • Nationality: United States
  • Resume Views: 14
  • Approvals: 1
  • Previous Salary: N/A
  • Years of Experience: 25
  • Favorite Quote: Great Service Drives Superior Sales - Robert Tudisco
  • Available For: Consultant
  • Willing to Relocate?: no
  • Institute: ADELPHI UNIVERSITY
  • Graduated: Adelphi University, NYIT
  • Major: MBA, Electrical Engineer
  • GPA: 3.97

Professional Profile

Robert Tudisco is a service operations leader with experience at various critical service delivery firms. He builds, trains and mentors teams to deliver world-class service. This helps a company grow their positive brand perception. Many product and services led organizations neglect the critical importance of their service team. Robert helps them bring their capabilities up to a higher level so they can leverage the service function to sell more product and ultimately earn more revenue.

Summary of Accomplishments

Robert's experience demonstrates a long tenure of creating strong teams, building long lasting relationships, and leading successful service organizations. His teams have created the business justification to expand staff, services and capabilities to better serve clients. He has implemented culture changes that provided growth paths and tangible goals for employees striving to succeed and grow their careers. Mr. Tudisco is a first-rate business leader for product & services led organizations.

Areas of Expertise


  • Strategic Business Planning
  • Team Building & Leadership
  • Others: Service Operations Leadership
  • Others: Critical Business Operation Creation and Improvement
  • Others: Critical Facilities Support and Energy Management


Affiliations

MBA, CAPM, LEED, CDCDP

Community Service

Volunteer Firefighter since 1991

Print Resume
Robert Tudisco, MBA

Skills

Client Relationships

Facilities Management

Vendor Management

Engineering/Technical leadership

Service Sales Revenue Growth

Team Building

Mentorship and Training

Service Operations

Business Operations

Customer Service

Business Efficiency Improvement

Process Improvement

Leadership

Employment/Experience

14 Years Experience!

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Operations Manager

Donnelly Mechanical, an ENGIE Company

From Dec 2017 -
• The role was designed to be a perfect fit for my strengths as a Service Oriented Executive.
• It focuses on the people, processes and technology throughout all departments and aspects of Donnelly’s business operations.
• Reviewing Donnelly’s day-to-day performance, processes and interdepartmental interactions.
• Submitting recommendations for the changes necessary to improve operational efficiencies and reduce costs while improving overall performance results.
• Creating and designing the formal business processes and process documents that define how Donnelly Mechanical operates, with the ultimate goal of providing consistently improving, world-class service delivery to all Donnelly clients.
Director of Field Operations

Total Fire Protection

From April 2017 - November 2017
• Providing the vision and leadership for multiple departments within the Field Services Division, focusing on delivering world-class field services for customers and their facility fire protection and life safety needs.
• Executive ownership and oversight encompassing all critical field service operations and daily service delivery to over 14,000 clients.
• Creating the Policies, Processes and Procedures to run a more efficient and profitable Service Division geared toward continuous improvement and consistent growth.
Vice President of Technical Support and Training

Laundrylux, North America

From Jan 2016 - July 2016
• Executive ownership and oversight of the technical support call center and national training department.
• Provided the vision and leadership for both departments, while determining the strategic objectives, goals and approach necessary to achieve world-class technical support and training services.
• Guided daily operations of a 4,000 call per month, ShoreTel-based, technical support call center.
Director of Data Center Operations/Senior Data Center Engineer

Mindshift Technologies, a Ricoh Company

From June 2011 - Jan 2016
• Directed daily operations to deliver world class client services from 5 mission critical, enterprise data centers.
• Engineered and managed all critical data center operations projects and facility improvement projects.
• Ensured service levels and facilities operation for power, cooling and critical support equipment in a
1.2 Megawatt data center facility (UPS, PDU, ATS, Generator, HVAC, CRAC, Fire Suppression, Security).
• Liaise between more than 35 indirect as well as direct reports from multiple departments in a matrix environment for an M.S.P., I-Cloud, Managed Hosting IT services organization serving over 800 clients.
• Oversaw 23 additional 3rd party data center facilities around the country via remote operation management.

Education

ADELPHI UNIVERSITY

MBA (Master of Business Administration) – Graduated with National Honors

- May 2014
Minor in Management Information Systems
NEW YORK INSTITUTE OF TECHNOLOGY

Bachelor of Technology, Electrical Engineering Technology, Magna Cum Laude

- Dec 1995
NEW YORK INSTITUTE OF TECHNOLOGY

Associate in Applied Science, Electrical Technology

Sept 1990 - Dec 1994

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Contact

THANK YOU FOR YOUR INTEREST IN THIS AMAZING CANDIDATE!

However, if you're not an Associate of theirs, you can only message them through the Employer & Recruiter Login. The simple Join is fast and you can contact anyone in the database; plus, use tools like Favorites, private Chat and new tools (i.e. Applicant Tracking System, etc.)

Warm regards,
Creative Resume Team

References

Charlie Lee

CEO - Bizzshout

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Robert Tudisco, MBA